Privacy Policy
At Dr Rasha Clinic, we value your privacy and are committed to safeguarding your personal information. Dr Rasha Clinic pledge to:
Confidentiality: Use your personal information solely for the purposes you have consented to or for providing the information you’ve requested.
Data Protection: Employ stringest measures to keep your data secure and process it in accordance with your preferences.
Patient Privacy: Ensure the utmost privacy for our patients.
This policy outlines our committment to maintaining the confidentiality, data protection, and patient privacy you deserve when using your website.
Last Updated: 24th October 2023
Personal Information We Collect
Dr Rasha Clinic may collect, without limitation, the following data:
- Name And Title
- Contact Information, Including Email And Telephone Number
- IP Address (Automatically Collected)
- Dr Rasha Clinic Browser Type And Version (Automatically Collected)
- Operating System (Automatically Collected)
As the sole owners of the information on this site, Dr Rasha Clinic assure you that we only access the data you volulntarily provide. Your information will be used solely for responding to your inquiries, Dr Rasha Clinic will not sell or rent this information to third parties.
Data Storage
Your data is securely stored on servers operation by 123 Reg, maintaining robust security measures. Additional our secure booking system Phorest Booking ensures the safe storage of data. For more information, please see Phorest privacy policy here.
Your Rights
You have the following rights concerning your personal information:
Access to your personal information held by us
Rectification of incomplete, inaccurate, or outdated personal information
Erasure of your personal information from our systems
Restriction of the processing of your personal information
The right to have your personal information transmitted to another party
Please note that these rights may be subject to certain conditions. If you wish to exercise any of these rights, Dr Rasha Clinic may request verification of your identity and additional details to process your request.
To access your personal information a fee specified by law (currenetly £10) may apply. You can also request updates or corrections to your personal information free of charge. For any requests related to your personal information, please contact our Data Protection Coordinator on [email protected]
In case you believe that our processing of your personal information violates applicable laws, please contact our Data Protection Coordinator as indicated above. You may also lodge a complaint with the UK’s Information Commissioner’s Office.
Complaint Handling
To read our full complaint policy, please click here.
When Dr Rasha Clinic receives a complaint, we create a record with details of the complaint, including the complainant’s identity and any other involved individuals. Dr Rasha Clinic uses this personal information solely to address the complaint and evaluate our service quality.
In certain cases, Dr Rasha Clinic may need to disclose the complainant’s identity, especially when the accuracy of an individual’s record is in question. If you prefer anonymity, we’ll do our best to accommodate your request, but anonymous handling may not be feasible in every case.
Personal information within complaint files will be retained for two years from closure, in compliance with our retention policy. Acccess will be restricted, following the ‘need to know’ principle.
Similarly, for submitted inquiries, the information will be used exclusively for addressing the inquiry and monitorin service quality.
Security Of Personal Information
Dr Rasha Clinic adhere to industry-standard procedures and legal requirements to ensure the security of your personal information. Our use of Secure Server Technology (SSL – 128bit encryption) guarantees the highest level of protection.
While we do our best to protect your data, please note that the transmission of information over the internet is not entirely secure. Email communications may not be protected during transit. You are responsible for ensuring your emails comply with the law.
Additionally, the information collected may be transferred and stored outside the UK and the European Economic Area (“EEA”), and it may be processed by third-party suppliers outside of these regions.
Google Analytics
Dr Rasha Clinic utilize Google Analytics to track user interactions, enabling us to understand Dr Rasha Clinicbsite usage and user journeys. Google Analytics records non-personal data like geographical location, device, internet browser, and operating system. Although it records IP addresses, Dr Rasha Clinic lack access to personally identifiable information.
Disabling cookies in your browser settings will prevent Google Analytics from tracking your visit.
Please refer to Google’s privacy overview and developer guides for further information.
Social Media Interaction
Dr Rasha Clinic utilizes Sked as a scheduling platform as Dr Rasha Clinicll as Trengo for automations and multi-channel communications. Both of these are third-party providers, for social media interactions. Messages sent through social media are stored by Trengo software. For more information, please review Sked’s privacy notice here and Trengo’s privacy policy here.
Use of Cookies
Cookies are small text files placed on your computer by Dr Rasha Clinicbsites. They improve Dr Rasha Clinicbsite functionality and provide information to site owners. You can manage cookies through your browser settings, but disabling cookies may affect certain features.
To learn more about cookies, their management, and deletion, visit www.aboutcookies.org or www.allaboutcookies.org.
Links to Other Dr Rasha Clinicbsites
The Dr Rasha Clinic website may contain links to external sites. Dr Rasha Clinic have no control over these Dr Rasha Clinicbsites, and our privacy policy doesn’t apply to them. Dr Rasha Clinic cannot be responsible for the protection and privacy of your information when you visit such sites.
Data Breaches
In the event of a data breach involving personal information, Dr Rasha Clinic will report it within 72 hours to relevant persons and authorities if it involves stolen, identifiable personal data.
Data Controller
Aimee Bird is our Data Protection Officer.
