Our Standards for Handling Complaints

• We treat all complaints seriously, whether they are made by letter or by email
• You will be treated with courtesy and fairness at all times – we would hope, too, that you will be courteous and fair in your dealings with our staff at all times
• We will treat your complaint in confidence within the clinic

If you wish to make a complaint please ask to speak with the Clinic Manager, or you can put your concerns in writing to the address in the footer below. We will acknowledge all written complaints within 2 working days and respond within 5 working days or we will provide a written explanation as to why the response is taking longer and when you can expect a response.

You should expect a full conclusion to your complaint in writing within 21 working days.